ServiceNow platform

Modules and products we have worked on as business consultants, workstream leads and analysts.

  • ITSM
  • CSM
  • HRSD
  • ITAM
  • FSM
  • ITOM
  • CMDB
  • PPM
  • Service Catalog
  • Employee Center
  • Knowledge Management
  • Demand Management
  • Event Management
  • Agile Development

IT Service Management

ITIL 4 processes, roles, KPIs and governance models, plus the ITSM tools we work with.

  • ITIL 4
  • Incident
  • Problem
  • Change
  • Release & Deployment
  • Configuration
  • Asset
  • Availability
  • Capacity
  • Transition & Transformation
  • KPI & Governance
  • ServiceNow
  • BMC Remedy
  • HP Service Manager

Integrations

Connecting ServiceNow and business systems with customers, partners and suppliers, from requirements to onboarding.

  • REST API
  • JSON payloads
  • Webhooks
  • Case Exchange / eBonding
  • ServiceNow ↔ Remedy
  • ServiceNow ↔ HPSM
  • CMDB интеграции
  • Field & status mapping
  • API документация
  • Partner onboarding

Automation & AI

Business process optimisation through workflows, integrations and AI where it adds real value.

  • Автоматизация на работни потоци
  • Анализ на процеси
  • Класифициране и насочване на заявки с AI
  • Извличане на данни от документи
  • AI асистенти и чатботове
  • Интеграция на езикови модели (LLM) чрез API
  • Търсене в базата знания (RAG)
  • Low-code платформи

Networking

Design and build of structured cabling, optical and wireless networks from L1 to L3.

  • GPON / XGS-PON
  • Passive Optical LAN
  • Структурна кабелна система
  • L2/L3 комутация
  • VLAN и сегментация
  • WiFi 7 / WiFi 6
  • Huawei NCE-Campus
  • Cisco Catalyst
  • MikroTik
  • Juniper
  • Arista
  • HPE Aruba
  • Ubiquiti

Cybersecurity

Technical controls to protect, detect and recover, including for NIS2 compliance.

  • NGFW
  • Fortinet
  • OPNsense
  • Cisco ASA
  • IDS / IPS
  • EDR / XDR
  • SIEM
  • Wazuh
  • VPN
  • MFA
  • Резервни копия и защита от ransomware
  • NIS2
  • Одит на сигурността

Cloud & Microsoft

Migrations and management of identities, mail and cloud infrastructure.

  • Microsoft 365
  • Exchange Online
  • Entra ID
  • Active Directory
  • Azure
  • AWS
  • DevOps

Servers, virtualisation & monitoring

The foundation services run on: from storage and virtualisation to web, mail and monitoring.

  • VMware vSphere
  • VMware Horizon
  • Proxmox VE
  • SAN storage
  • Windows Server
  • Linux
  • Apache
  • Nginx
  • Postfix
  • BIND DNS
  • Samba
  • Zabbix

Partners & vendors

Vendors whose solutions we work with and implement.

  • HuaweiGPON, switching, WiFi, NCE-Campus
  • ServiceNowITSM, CSM, HRSD, ITOM, integrations
  • MicrosoftMicrosoft 365, Azure, Entra ID
  • CiscoSwitching, routing, ASA
  • JuniperNetworking and security
  • HPEServers, storage, Aruba
  • AristaData centre networking
  • MikroTikRouting and switching
  • UbiquitiWiFi and office networks
  • OPNsenseOpen-source firewalls
  • ProxmoxVirtualisation and backup