Three practices, one approach: understand how things should work first, then build them.
We turn business needs into clear requirements, process flows and user stories for the development team.
A service catalog employees understand and use, from item design to migration to Employee Center.
Process design and rollout with clear roles, KPIs and a governance model between customer and provider.
A reliable CMDB as the foundation for every ITSM process, with tool integrations and clear data ownership.
We connect ServiceNow with customer and partner systems via REST APIs, field and status mapping.
Delivery transitions and migration of entire teams to new platforms and ways of working.
We analyse how the business works and implement systems that remove manual work, waiting and errors.
We connect your systems and add AI where it saves time: classification, data extraction, summarisation and answers.
From solutions designed specifically for each client to shared hosting and virtualisation, delivered from our own data centres in Bulgaria (Varna, Sofia and Burgas).
Design and build of enterprise and campus networks, including passive optical networks for thousands of devices.
Centrally managed WiFi for offices, campuses and industrial sites.
Protect, detect and recover, from the firewall to SIEM and backups, aligned with NIS2 requirements.
Migrations to Microsoft 365, Azure and AWS, planned carefully and without disrupting the business.
A stable foundation for your services: virtualisation, directory services, critical servers and centralised monitoring.
