Passive optical LAN and NGFW for a university campus
University · Bulgaria
Designed and built a POL network (L2/L3) for 3000+ endpoints and campus-wide wireless, an NIS2-compliant NGFW and a centralised management system.
Education
Projects
Contributions to enterprise programmes implementing processes, systems, networks and infrastructure. Client names are withheld for confidentiality.
Service Catalog workstream for a global SaaS platform
Global travel & expense SaaS provider · USA
Led the Service Catalog workstream: business requirements analysis, user stories for the development team and validation of deliverables.
Technology & software
Migration of 200+ catalog items to Employee Center
International audit & advisory network · Bulgaria
Design and technical guidelines for migrating the Service Catalog to Employee Center with a focus on employee experience.
Professional services
Integration platform for customers and partners
Nordic IT services provider · Norway
Requirements, process flows and mapping tables for REST integrations; led workshops and onboarded customers and partners.
Technology & software
Centrally managed WiFi 7 network
Solar energy group · Bulgaria
50+ WiFi 7 access points for a new office, NGFW and a management & monitoring platform.
Energy
Incident, Configuration and Problem Management
International construction group · Sweden
Implemented ITIL-based ITSM processes and the configuration management model.
Construction & infrastructure
ITSM process consulting
Global beverage company · Italy
Consulting on ITSM processes and the touchpoints between the customer and the service provider.
Food, beverage & consumer goods
Migration to Microsoft 365
Fintech payments company · United Kingdom
Migrated a 500–1000 user organisation from on-premises to Microsoft 365, Entra ID and Exchange Online.
Finance & banking
Incident, Configuration and Availability Management
European food manufacturer · Germany
Designed and implemented processes, roles, KPIs and the governance model between customer and provider.
Food, beverage & consumer goods
Mail migration and collaboration platform
Design studio · Bulgaria
Migrated the mail server and implemented a collaboration system.
Professional services
NGFW, IDS, EDR, SIEM and backup
Care services provider (EU-funded project) · Bulgaria
End-to-end security stack: next-generation firewall, intrusion detection, endpoint protection, SIEM and backup.
Healthcare
Critical services migration and new mail platform
Port operator · Bulgaria
Migrated public DNS, web and mail to a new platform; new mail server with a mail gateway.
Transport & logistics
Software installation catalog in ServiceNow
Global electrification & automation group · Switzerland
Catalog items and process flows for the software installation fulfilment process.
Manufacturing & engineering
Software installation catalog in ServiceNow
Premium car manufacturer · Germany
Catalog items and process flows for the software installation fulfilment process.
Automotive
Change, Availability, Capacity and Configuration Management
Swiss industrial group · Switzerland
Implemented four ITSM processes and integrated them into the customer toolset.
Manufacturing & engineering
Availability, Capacity and Configuration Management
Government health department · United Kingdom
Process documentation, roles, KPIs and governance model for a public-sector organisation.
Public sector
Passive Optical Network (PON)
Large real estate complex · Bulgaria
Design (L1/L2/L3) and implementation of PON infrastructure.
Real estate
Migration of ITSM services from Remedy to ServiceNow
Car and truck manufacturers · Germany
Workstream lead for migrating delivery teams: themes, epics and stories for developers, plus Configuration and Asset Management scoping.
Automotive
Availability and Capacity Management
Rail transport manufacturer · France
Implemented IT service availability and capacity management processes.
Transport & logistics
Network segmentation, virtualisation and Active Directory
Port operator · Bulgaria
IP network segmentation, a virtualisation platform and Microsoft Active Directory.
Transport & logistics
AWS DevOps consulting
Swiss media group · Switzerland
DevOps consultant on a cloud platform project in AWS.
Media
Change and Configuration Management
European heating technology manufacturer · Germany
Implemented change and configuration management, including CMDB integration.
Manufacturing & engineering
Problem and Configuration Management
Global courier company · United Kingdom
Implemented problem and configuration management with CMDB integration across tools.
Transport & logistics
Passive Optical Network (PON) for an industrial site
Fertiliser producer · Bulgaria
Design and implementation of PON infrastructure (L1/L2/L3) for a production site.
Chemicals
Incident and Problem Management
Engineering & infrastructure services group · Australia
Implemented incident and problem management processes.
Construction & infrastructure
Incident and Problem Management
Communications technology integrator · United Kingdom
Implemented incident and problem management processes.
Telecommunications
Problem Management
International medical & security assistance company · Singapore
Implemented the problem management process.
Healthcare
Optical network, TV, phone and WiFi for a hotel complex
Hotel complex, Golden Sands resort · Bulgaria
Passive optical network for two hotels with fibre to all 550 rooms, a 3-in-1 service (TV, phone, internet), an OLT with 550 ONTs and public WiFi in rooms and common areas.
Hospitality & tourism
HR application on ServiceNow
Italian manufacturer · Italy
Developed and implemented a ServiceNow application for HR processes.
Manufacturing & engineering
IT and security audit
Bulgarian company · Bulgaria
Audit of IT infrastructure and security with improvement recommendations.
Professional services
Enterprise monitoring with Zabbix
Medical university · Bulgaria
Implemented a centralised infrastructure monitoring system.
Education
IT infrastructure and VMware migration
General hospital · Bulgaria
IT infrastructure migration followed by a VMware platform migration and upgrade.
Healthcare
ServiceNow implementation and global ITSM processes
Global PC & printing manufacturer · USA
Designed global ITSM processes for Device-as-a-Service as Global Process Owner, integrated with ServiceNow.
Technology & software
Incident Management
Regional hospital IT services provider · Norway
Implemented the incident management process.
Healthcare
Problem Management
Nordic postal & logistics operator · Sweden
Implemented the problem management process.
Transport & logistics
Passive optical network for a residential complex
Gated residential complex, Varna · Bulgaria
Design and build of a passive optical network to 240 apartments, ready for telecom operators' GPON services, plus the main low-voltage distribution board.
Real estate
Case Exchange between ServiceNow and HPSM
Global brewer · Netherlands
Automated incident exchange between the customer and provider ITSM tools.
Food, beverage & consumer goods
Change Management
Global food & beverage company · Switzerland
Implemented the change management process.
Food, beverage & consumer goods
Incident Management and Case Exchange
Global energy company · United Kingdom
Implemented incident management and the integration between ITSM tools.
Energy
Problem Management
Global telecom infrastructure vendor · Finland
Implemented the problem management process.
Telecommunications
Fibre ring and redundant network for a wastewater treatment plant
Wastewater treatment plant, Varna · Bulgaria
Built a fibre-optic ring, spliced the fibres and supplied and configured redundant active network equipment during the plant's reconstruction.
Water & utilities
On-shore to best-shore delivery transition
Spanish construction & services group · Spain
Planned and executed the transition of delivery teams.
Construction & infrastructure
Availability Management
Global telecom equipment vendor · Sweden
Implemented the availability management process.
Telecommunications
Change and Release Management
National postal operator · Norway
Implemented change and release management.
Transport & logistics
Configuration Management optimisation
Global consumer goods company · United Kingdom
Analysed and optimised the configuration management process.
Food, beverage & consumer goods
Availability Management
International telecom equipment vendor · USA
Implemented the availability management process.
Telecommunications
Release and Deployment Management
Aerospace engine manufacturer · United Kingdom
Implemented release and deployment management.
Manufacturing & engineering
Configuration and Capacity Management
Global fertiliser producer · Norway
Implemented configuration and capacity management.
Chemicals
Incident Management
Global hygiene & health products company · United Kingdom
Implemented the incident management process.
Food, beverage & consumer goods
ITSM process implementation
Optics & precision engineering manufacturer · Germany
ITSM process implementation as part of a transition and transformation programme.
Manufacturing & engineering
Global Integration Gateway
Global telecom operator · Germany
Infrastructure consultant for a global integration gateway.
Telecommunications
Incident Management and HPSM rollout
Commercial bank · Bulgaria
Implemented incident management and the HP Service Manager ITSM tool.
Finance & banking
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